Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information when you use hpHomeo services.

Last updated — March 2026

1. Introduction

Welcome to hpHomeo (“we,” “our,” or “us”). We are a homeopathic healthcare clinic based in India, committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at hphomeo.com or communicate with us via WhatsApp or other digital channels.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Personal Information

  • Full name, age, and gender
  • Contact details: phone number and email address
  • Physical address (for home consultation requests)
  • Health and medical history provided during appointment booking or consultation

Communication Data

  • Messages exchanged via WhatsApp Business for appointment scheduling and follow-ups
  • Emails sent to our support address
  • Records of online consultations conducted via our platform

Payment Information

  • Transaction details for consultation fees and payments
  • We do not store raw card numbers — payments are processed through secure third-party gateways

Technical Data

  • IP address, browser type, and device information
  • Pages visited and time spent on our website (via analytics tools)

3. How We Use Your Information

  • To schedule and manage patient appointments
  • To conduct online consultations and provide homeopathic healthcare services
  • To communicate with you via WhatsApp or email regarding your health queries
  • To process payments for services rendered
  • To maintain medical records as required under Indian healthcare regulations
  • To improve our website and service quality
  • To send appointment reminders and health-related updates (with your consent)

4. Legal Basis for Processing (DPDP Act, India)

We process your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. Our legal bases include:

  • Consent: When you voluntarily provide your information to book an appointment or consult with us
  • Legitimate Interest: To operate and improve our clinic services
  • Legal Obligation: To comply with Indian healthcare and data protection laws

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data only with:

  • Payment processors (e.g., Razorpay, PayU) to complete transactions securely
  • WhatsApp Business API providers for communication services
  • Cloud/hosting providers for data storage with appropriate data protection agreements
  • Legal authorities if required by law or court order

6. Data Retention

We retain your personal and medical data for as long as necessary to provide services and comply with applicable Indian laws. Patient health records are retained for a minimum of 5 years as per standard medical practice guidelines. You may request deletion of non-medical personal data at any time (see Section 8).

7. Data Security

We implement appropriate technical and organizational measures to protect your data including:

  • SSL/TLS encryption for all data transmitted via our website
  • Restricted access to patient data on a need-to-know basis
  • Secure storage of records with access controls

While we take all reasonable precautions, no digital system is 100% secure. In the event of a data breach, we will notify affected users as required by applicable law.

8. Your Rights

Under Indian data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request deletion of your personal data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at support@hphomeo.com.

9. Cookies

Our website may use cookies to improve your browsing experience and gather analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.